Get your FREE ticket for the FIT show

FIT-logo

Ok there is still plenty of time yet before next April but why not get organised, the exhibitors have and it’ll reassure the organisers that installers intend going too!

The FIT show is set to be the first major trade show for the industry and if Matthews publicity machine works as it has done til now, supply of tickets will be limited, so why not get your tickets sorted too, here’s the link

We’re going so that we can make sure every company in the industry can claim their FREE entry on doubleglazingcompanies.com . Have you checked lately to see if you are included, its FREE advertising! Add your own company here.

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Government consulting with Green Deal critics

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According to the Roger Harrabin of the BBC, the government has been holding discussions with critics of the Green Deal who are against its introduction in the current form.

We reported previously that GD had its critics and that Greg Barker admitted that savings could not be guaranteed!

Seems that only 60% of the UK housing stock has adequate loft insulation (125mm) so loft insulation should be a priority. The window industry has some great energy efficient products yet consumers are disadvantaged because they are forced to pay 20% VAT, not the 5% that other measures are charged.

With 20% VAT, Doc L changes and CE marking next year, is it any wonder that the additional legislation surrounding Green Deal is being seen as a step too far?

It seems the government may be listening, but unless the act to change the structure of their proposals, they risk their flagship sinking before it’s launched!

 

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Increase in sash window burglaries

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According to reports in West London Today, the Police in Hamersmith and Fulham are warning residents of the growing spate of sash window burglaries, especially the SW6 area. A police spokesperson said that burglaries offences are flaiing in this area but there have been a number via sash windows.

The reason sash windows get targeted is because standard windows only have very basic latches. Look for yourself, you can probably stand out side your sash window and slide a putty knife or butter knife between the two sashes. Once the latch is unhooked, both sashes slide open!

Sash windows can be made more secure.

Old wooden ones can have locks fitted which limit the travel of the sash, others clamp the two together, or you can get magnetic ones (called sashminder) which have an auto locking mechanism, ideal for vunerable lower sashes.

Some people think PVCu sash windows provide better security, standard ones dont unless they have the enhanced security options needed to comply with the polices “secured by design” standrads. Many PVCu sash windows have very basic latches, often the screws fixing the “keep” portion of the latch, is only screwed into the glazing bead, any force means the bead pops out offering no security at all!

Moral of the story, ask for SBD Police preferred standard of security, so that you’re not another statistic of these crime figures, and follow some basic good houskeeping tips.

Remember burglarers tend to be opportunists, they dont want to be seen and wont hang arround unless they think they feel confident.

Make your home as secure as you can, dont make it easy for them. Padlock gates, make sure the security lights are working and illuminate the quiet corners of your property, especially at the rear away from the busy street. Keep doors and windows locked, not just pulled too, locked.

Install visible deterents, alarms, camera’s and neighbourhood watch signs and lock away garden tools like spades. Most burglars wont carry breakin tools, they prefer to use yours! Lock anything that could be used as a crowbar, or step ladders etc.

And finally, hide your valuables from being seen, if they cannot see your laptop, keys or wallet within easy reach, they will be more inclined to try next door, but warn your neighbours too!

 

Posted in SBD | Tagged , , , , | 1 Comment

EU Commission fines nine producers of “window mountings”, €86 million for price fixing cartel

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The EU has found a number of window hardware companies guilty of price fixing.

The nine companies who produced “mountings for windows”, (mainly tilt and turn gearing), were fined a total of € 85, 876, 000 for operating the cartel, for agreeing common price increases, which is in breach of EU antitrust rules.

Their report (here) relates to a period from November 1999 to July 2007. According to the report the cartel was, “well organised” and the meetings, “followed a regular pattern”, apparently in the third week of November each year. It says,

These regular meetings were called the “Permanent Conference”. In the morning before the official meetings, the parties sat together in order to set a price increase for the following year or to agree on a surcharge for raw material costs. In the course of the following year, the cartelists met again to inform each other about the various steps they had taken to implement the agreed price increase. Local sales representatives all over Europe also had regular contacts to ensure the success of the cartel.

The companies are named as Roto, Gretsch-Unitas, Siegenia, Winkhaus, Hautau, Fuhr, Strenger (all of Germany), Maco of Austria and AGB of Italy. Roto were also involved but received full immunity from fines as it was the first to provide information about the cartel whilst Gretsch-Unitas and Maco fines were reduced, reflecting their cooperation in the investigation.

Commission Vice President in charge of competition policy Joaquín Almunia said,

“For more than seven years, buyers of windows throughout Europe have had to face a cartel. We are determined to fight such illegal practices, whether they come from large multinationals or family-owned companies. While we have ensured that the fines we imposed today remain proportionate, they are high compared to the companies’ turnover and will make them think twice if they ever think of fixing prices again.”

Now before anyone starts saying this is typical of “double glazing companies” lets get one thing straight, it is the double glazing companies (and their customers) who have suffered because of the illegal actions of these major suppliers.

Whilst cartells of this nature are very rare, it has to be good news that the EU has investigated the issue, digested the information and decided that these companies were guilty of fixing the market prices to preserve their company finances. The fines impossed seem large but the profits these companies made during this period was achieved because they manipulated the price that all companies were forced to pay.

The individual fines are as follows

Fine (€)* Includes reduction (%) under the Leniency Notice
1. Roto 0 100%
2. Gretsch-Unitas 20 552 000 45%
3. Maco 18 501 000 25%
4. Siegenia 18 995 000 0%
5. Winkhaus 19 537 000 0%
6. Hautau 3 179 000 0%
7. Fuhr 2 215 000 0%
8. Strenger 104 000 0%
9. AGB 2 793 000 0%

(*) Legal entities within the undertaking may be held jointly and severally liable for the fine imposed.

 

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Barker now admits Green Deal “wont guarantee savings for homeowners”

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According to a report in Energy Live News, Gregg Barker the minister promoting DECCs Green Deal policy, has now admitted that savings cannot be guaranteed. Originally his comments were that “savings will be equal to or more than, the cost of the work”, but this now seems a distant memory.

But this is what industry has been telling him for months!

In privately owned property, we pay for the energy we consume, we will find the most competitive way to install those energy saving devices we believe will make a difference to our homes. In other words it is in our interested (as bill payers) to reduce our costs of energy. We don’t need to be forced to make improvements we don’t want like the consequential improvement idea that has thankfully now been scrapped

The problem is that many will find the improvements means that they can enjoy increased warmth at a reduced cost, instead of reducing consumption (and make savings) some people will enjoy being 20% warmer, at the same costs.

None of us like having 10 layers of clothes to keep warm, it restricts movement, we much prefer to to shed a layer of clothes as the temperature increases. Green Deal will change habits, people will remove their jumpers and just wear T shirts and shorts…….but consume the same amount of energy!

Where is the energy efficiency in that?

And has anyone looked at the cost to provide Green Deal windows?

Double glazing companies can today provide very energy efficient windows, A,B or C rated. Consumers don’t need Green Deal to install them, they exist already and have done R’s in 2005. Bear in mind that an A rated window is ENERGY NEUTRAL, it gains as much heat during the spring and Autumn (when the sun is low in the sky) as it loses during the winter months.

But Green Deal (in its current form) is set to destroy the industry.

Imagine the process; you want new windows, you must pay for an EPC (even if they are free someone somewhere pays for it), then there’s the legal fees because the debt is being attached to the house, then there is the provision of the finance. The government has insisted that interest is not interest free, commercial rates will apply, so that easily 5/6/7% over base rates that are set to rise in the next few years. Oh yes, the property needs to be reinspected to ensure the work has been done correctly and you wont have a contract with the installer because the Green Deal PROVIDER takes care of the warranty issues. Scary or what!

The alternative (that already exists) is that you obtain 3 or 4 quotations from local companies of your chosing, they provide their best prices to supply and install the identical, A, B or C rated windows and you either clear the debt upon completion or via a bank loan, or credit agreement. Simples!

You choose the company, the products, the extras. You agree the timetable, the costs and the method of finance. You make the savings as you control the thermostat and if the next owner of your house dislikes your choice of windows, they can change them to suit theirs. No long term issues, no quangos, no bureaucracy, no jobs for the boys or cleaver manipulation of the accounts so that debts are held against the property!

Posted in EST Energy Savings Trust, Green Deal | Tagged , , , , , , | 1 Comment

7 day cancellation period, read the small print!

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It was reported on a forum by a most unhappy customer, that one of the “nationals” small print may be catching people out. According to the report, the sales person said, “buy now you have 14 days to cancel”, only the small print stated that if they cancelled after 7 days (but before 14 days) then they were liable for 25% of the contracted price!

We have no evidence of this ourselves and it is a report from another forum site, so we wont publish names here.

Actually the company may be acting correctly. Under the Sale of Goods Act, purchases made in the home are covered by a 7 day cooling off period, (it is however 14 days under the Consumer Credit Act 1974 if a credit agreement is entered into) but why make a charge if its after 7 days?

Don’t forget, make the contract “Time is of the Essence”. Most companies agree to provide products “within a reasonable time”, but rarely spell out just what they mean.

If however you made it clear at the time of order and on the contract that the only reason you purchased the goods, was because the company agreed they could provide the goods and services you required by a specific date, like an anniversary, birthday or Xmas etc, then you will have strong grounds to cancel.

Which have a good reference section here for more information

 

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MyTrade TV channel launched today.

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Lee Clarke has started a brand new venture called “My Trade TV Ltd” where companies can post videos of their products for all to see. Along similar lines of YouTube but dedicated to the door and window industry.

Whilst the first section to go live is for lock smiths the doors and windows section is due to go live on May 21st. This could be yet another great way to communicate with a wider target audience so we wholly recommend a visit.

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Everest on “Watchdog”, Anglian on “Dont Get Done”, WHICH find most consumers prefer local independent companies!

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With Everest’s installations featuring on Anne Robinson’s Watchdog series a couple of weeks ago, it seems this week it is the turn of Anglian Home Improvements to feature on the BBC’s, “Don’t Get Done Get Dom“.

According to the advanced information, tomorrows edition (11am BBC 1 or i-player here)

Dom comes to the aid of two ladies at loggerheads with their double glazing installer. It is three years down the line and still the job is not finished but the company refuses to complete the works until the women pay up! Dom investigates customers’ rights when it comes to dealing with double glazing salesmen and the complex world of finance deals used to entice the customer.

WHICH readers meanwhile will be able to read in the May publication, that local double glazing companies top their table. 83% of the 2,562 members who were asked to comment, gave 5 stars smaller, local double glazing companies, compare with the nationals of Everest, Anglian, Safestyle and Zenith Staybright who’s scores ranged between 58/63%

So are the companies in the industry seen by consurmers as good or bad?

Well, WHICH say

The double glazing industry does surprisingly well, when comapring the overall customer satisfaction score with that of other sectors. At 80% it has one of the highest scores of all sectors that Which, measures.

This sucess however is bdue to the happiness of people using small local companies. If only the big four were scored, it drops to just 60% bringing them alongside car hire firms, airports and supermarkets.

Our experience is similar. The vast majority of the reviews on double glazing companies we have received are from happy consumers who have used local companies, because they tend to look after their local reputation more then the nationals.

All this suggests that So perhaps consumers

You can get your copy of the May Which report once you become a member, heres a link

 

 

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The Glazing Ombudsman gets BIOA approval

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The newly formed TGO, The Glazing Ombudsman set up to offer a low cost, independent service to installation companies across the land and to customers who use the services of TGO members, has just been recognised by BIOA, the British and Irish Ombudsman Association the governing body of Ombudsman schemes.

As we have said previously although products need to be appropriate and compliant with building regulations, the industry is not regulated as say mortgage brokers or insurance companies, therefore there isn’t a mandatory Ombudsman appointed by the government.

This means there are business opportunities for companies to offer, Ombudsman services. These need to be independent people or companies (its no good having members dictate to their ombudsman, how he/she/they should resolve an issue) so that consumers feel they can get a fair hearing, should they take a case to the Ombudsman.

There are at present two Ombudsman organisations in the double glazing industry.

The first was DGCOS who run a scheme for their members, requiring all members to sell or give IBG’s and register every job with their insurers. This company has Nick Ross as its promoter. It is fair to say that DGCOS have helped raise awareness within the industry and within the wider public, so that consumers can feel better protected.

Whilst TGO was only recently established, it has been supported by many of the larger companies, notably Anglian Windows, Zenith Staybright and Tesco (via Job Worth Doing) so hopefully, many more retail customers will now be covered and able to obtain the views of an ombudsman should they need to.

As always, retail customers must ensure that companies do indeed belong to these organisations so chacking web site and listings will hopefully avoid being duped.

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Anglian sign up to be a Green Deal Provider

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Anglian Home Improvements have taken the plunge to become a Green Deal Provider in their own right becoming the first double glazing company to sign up as a “Green Deal Provider”. They have various obligations and DECC have produced a pdf guide for providers here.

This means they will be able to offer customers all the energy savings advice they need, the finance and grants to fulfill the obligations direct, rather than rely upon the vageries offered and terms dictated to them, by the large Energy companies etc.

Make no mistake, this will change the way people buy windows, doors and double glazing.

How will a smaller company compete? Anglian are hardly likely to recommend a different company so if you are an installer, how will you compete against Anglian when Green Deal becomes official in October?

With Tesco linked to Job Worth Doing, Anglian being a provider and Everest hungry for business under their new ownership, just how much business will they now extract from the industry and what will you offer retail customers against this threat, price?

As an installer,if you haven’t engaged with the green deal debate, perhaps you will now. Start thinking just how your business will fair in the not too distant future!

Here is the list we believe of the current providers

Ampere GDP

Anglian Home Improvements

BritishEco

British Gas

CarbonLow Group

Carillion

Empower Community

Enact Energy

E.ON

Gentoo Group

Grafton Group

Insta Group

Keepmoat

Kingfisher

Mark Group

ReEnergise Finance

SIG plc

SSE

Stroma

Toriga Energy

Willmott Dixon Energy Services

Yorkshire Energy Services

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